Complaint Review: NCE Health Insurance

My "coverage" with NCE has literally one of the worst insurances I've had considering all the great offer and benefits they are so proud to announce. I was hesistant at first to even obtain my coverage with them seeing it was so cheap (my monthly was $50). I decided to go along with it because it had great benifits, so I thought. I had gone to a local clinic in my area becasue I was unexpectedly sick and once I presented my card I was told it was not accepted. I called because I had to payout of pocket. Plus the medicine that was given to me. So later that day I called to see what was up. Apparently I had to contact them so they could pinpoint me to the doctors offices where I was covered. So I received my informationa and I called in advance just to make sure because I did not want to go and they decline me there as well. Every number I called have never heard of NCE or Multiplan. 

Fast forward to my current situation. NCE has called me at least 5-8 times this whole week because there was something wrong with my card and my payment wasn't processing. That's where a man asked me if it was okay to go ahead and charge me for that month. I was fed up and said no and that I wanted to cancel my plan. He then, directed me to the department for that but when he did a automated machine said that extension did not exist and to try again. I was on the phone for a minute realzing that guy wasn't going to come back to the phone. I check my bank account and they charged me $49.95. I called them back I finally get a hold of someone in the dpeartment for those who want to cancel their coverage. The lady (her name is Brittney) tries to throw me off with all the great talk about NCE. I go ahead and tell her that I just want to cancel my coverage and if it is possible to obtain a refund for a payment I did not authorize. She put me on hold for what seemed like 5 minutes and came back and told me I should receive an email saying I was no longer covered with NCE. I also asked hr about the refund and she sent me to a different department and, OF COURSE, that extension did not work.