NCE Premier Platinum Plus Multiplan value pointe deceptive information. Informed me i was purchasing insurance, later i found out it wasnt. greenville south carolina
Around the first week of April i called to inquire about insurance . I informed the young man i spoke with that i needed insurance . I was told that since it was after open enrollment it maybe difficult to get . He then informed me that there was a opening that was available. I was told that sometimes companies may have 1 or 2 slots left open for group rates. I asked hi again is this medical/major insurance ? He said unless I have aids, cancer or pregnant i didnt need the medical/major because the mentioned illnesses is what requires major/medical and the cost would be extremely high.
At that point, i said i was interested. I went through the verification process (which I was informed to hold all questions until the end of conversation). Afterwards i asked again was this insurance because I wanted to make sure I wasnt getting benefit insurance . (I explained to him a previous situation where I ended up with benefit insurance. That"s why I was insistent in making sure i had medical insurance.
I made the initial payment . Two and a half weeks later Ireceive the welcome pack and its a discount program. Imagine my disappointment and frustration. I think its aweful and deceptive . He could have easily said ma"am this isnt medical insurance. I dont know if the record converstions but in my case I pray it was. I greatly appreciate anything you can do to assist in this matter. My hopes , to prevent this from happening to others. To properly trained the telephone operators and make sure they are well informed.
Thank you
Theresa Ferguson
1 Updates & Rebuttals
Anonymous
Fort Lauderdale,Florida,
United States
Rebuttal - Theresa Ferguson
#2General Comment
Tue, May 22, 2018
To Whom It May Concern:
On April 12, 2018, Mrs. Ferguson elected to enroll in multiple programs. All programs were correctly represented to Mrs. Ferguson. It was stated to Mrs. Ferguson that these programs are NOT Insurance, NOT a Health Insurance Policy, NOT a Medicare PrescriptionDrug Plan, NOT a Qualified Health Plan under the Affordable Care Act, and NOT a Limited Medical Plan.
Mrs. Ferguson was then transferred to an individual, who went over all of the terms and condition of this limited association membership program before having Mrs Ferguson sign a contract which stated the exact language from above (these programs are NOT Insurance, NOT a Health Insurance Policy, NOT a Medicare PrescriptionDrug Plan, NOT a Qualified Health Plan under the Affordable Care Act, and NOT a Limited Medical Plan)
Mrs. Ferguson was never misled at any point.