Complaint Review: NCL UK Norwegian Cruise Line

Norweigan Cruise Line Getaway Ship   set to sail 2-28-2015 reservation number 26708736

I booked this cruise over the phone after it was given to my by Las Vegas Casears Entertainment. I paid the taxes and other monies required to book the cruise.

Later I decided since this was my birthday I would upgrade to aft balcony. That fee was over 1700 dollars.

When I called to make changes I was told I had no choice but to pay for the insurance. I advised the agent that

I work for an airline and that I was sure I would make the cruise.

Later I purchase the drink package dining package excursions. A few months later I called and cancelled the

the drink package not thinking my husband and I would drink that much.

I was looking on NCL website and learned that I must also post an onboard account and the amount is based on the number of days of sailing.

Since I am sailing 7 days, I must have an account with 600 dollars in it for two people. I called and said I was never told this information and I would not be able to have 600 dollars sitting in an onboard account. When I called to asked if I could just cancel my dining package, excusions and shows if NCL could just put that money in my onboard account. I was told no.

I said well I can't take my cruise now for I don't have an extra 600 dollars laying around. This cruise was for my 46th birthday to help ease my so stress of dealing with my dad who suffered a stroke last Septemeber and now has early on set demintia.

The NCL agent said that if I cancel I will lose over 2100 dollars and be refunded a little over 600 dollars back. I was forced to by insurance what was that for?

I really feel scammed by this cruise line

Denese