Complaint Review: NCRC National Consumer Debt Center

I hired National Consumer Resource Center (NCRC) to manage my credit card debt. I supplied them with copies of original statements to my credit cards so they would have the due dates, payment amounts and addresses to the creditors and they would pay them on time.

I contacted them to let them know that one of the creditors did not show that it was being paid on time or at all in their monthly statement. NCRC said it would fix the matter but it did not.

I pulled my credit report recently and all other creditors show that they are being paid as agreed except for this one account.

Due to the negligence and lack of due care by NCRC for my account, my credit score has been negatively affected.

When I contacted them to inform them of this they did not accept any responsibility. To add insult to injury they claimed it was my fault for not informing them even though I had. They did not even offer to do anything to solve this problem. Their suggestion was for me to write letters to the creditor and the credit bureaus.

Karla
Miami, Florida
U.S.A.