Complaint Review: Neal Klein Homes - Neal Klein Construction

I bought a Neal Klein Spech home in March of 2003, I was refused the right to have a final walk through until after I signed all closing documents. I was never given a disclosure statement as to the condition of this new home. The sales contract was done on a contract for a resale property.

Which I beleive is because they knew of the problems with the home, which was never disclosed to me. Neal Klein was ordered by the registrar of contractors to repair atleast 20 items with my home. Neal Klein did some repairs, some of which were not done properly, and not to industry standards. Being a single Mom with 2 children, one of which is severly handicapped and gets around my home by scooting on the floor, I have made Neal Klein aware that I am having a problem with pests getting in my home, scorpions, and centepedes, they are coming in through the walls from out side.

I am of course concerned for my families health and saftey. I have contacted Neal Klein more then 10 times, I ahve sent letters and certified letters with no answer to them. I have tried to get the realty Broker to return my calls, I have questions, and I want documents from Neal Klein, I have been told "NO" My home was not built according to the blue prints, and the Town of Prescott Valley tells me there are code violations, but the Town doesn't want to do anything to help me, as I have found that the gentleman who signed to get the permits (for the Neal Klein Corp) to build my home is on the Building Board of Appeals.

The Town wouldn't let me see the file on my home, until I contacted the News Paper, I ws told by the Town that they didn't want this story getting out to the Paper. However the Paper doesn't want to print the story, they recieve alot of money from Neal Klein, for advertising. Neal Klein advertises as Neal Klein Homes, however there is no such Company it is actually Neal Klein COnstruction Corporation, I suppose to make it difficult for people to check on the status of their lisence. As far as what I believed about Neal Klein before I purchased my home was what I had read from the web page they have, www.nealkleinhomes.com, I beleived that I was getting an energy star certified home, totally untrue, when you check on energy stars web site Neal Klein has only qualified 2 homes out of all that they build.

Neal Klein also says on their web pages that they have been placed in the Professional Builders Magazine for the QUALITY of the homes they build, so I believed that I was getting a very well put together home. This is not so, all I could find was that Neal Klein was placed in Professional Builders magazine for GROSS REVENUE! This is a far cry from QUALITY! I just want a safe home for my children, and this has damaged me financially as well as it has damaged me emotionally. I now have this home that cannot be resold to anyone with problems such as that slab lifting and sinking, doors that don't fit right, cracks in the slab, the slab has sank so far in my livingroom that you can fit your fingers under the wall into the next room. I have cracks in my drive way. the cracks in my garage have been "Fixed", however since my home was not built to the blue prints, and the cement was placed directly on the soil, I beleieve this will reoccur.

I have dry wall cracks that have been fixed, and just keep returning, my grading was not done properly, NEal Klein told me they were going to come back out and do it over, however that never happened. Neal Klein refuses to give me anything in writing, except that they will come in and lower my base boards, so to make my wall meet the floor where the slab has sank, I dont find that lowering the base boards is going to fix and stableize my slab. I want Neal Klein to repurchase this home as it will never be what I paid for, and it is endangering my children and I. These problems I have listed are not a complete list, this page would go on forever.

Willa
Prescott Valley, Arizona
U.S.A.