Neat Travel Sold me a travel package and refused my request to change the vehicle from very large van to car Internet
I was booking vacation travel through orbitz and when I added a vehicle to my flight i was switched from Orbitz to Neat Travel unbeknownst to me until payment information was to be entered. Weeks later payment information appearred on my credit card statement for the flight as expected; however, I also got payment information for the vehicle which two months before the travel was to start. Six weeks prior to departure I attempted to change my vehicle from a 15 passenger van to a 5 passenger sedan and was refused by both "Neat Travel" and the car company. This was not a cancellartion. It was a change in the vehicle six weeks prior to the beginning of the rental. In my decades of travel this is unheard of. I would never have reserved a vehicle that could not be changed if I had known. The first scam is Orbitz switch my booking to a third party. The second scam was the shenanigans "Neat Travel" pulled with the car rental terms.