Complaint Review: Nelson RV Nelson RV Holding Company LLC

1.On July 17th, 2008 I bid on a 2007 Forest River Sandpiper 325RG 5th wheel travel trailer that was listed on the E-Bay online auction site. :
http://cgi.ebay.com/ebaymotors/New-2007-Sandpiper-5th-wheel-by-Forest-River-BELOW-COST_W0QQcmdZViewItemQQ_trksidZp3286Q2em14Q2el1318QQhashZitem160260333350QQitemZ160260333350
This trailer was listed by a RV dealership in Tucson Arizona doing business as Nelson's RV. When the auction ended, on that same day, I was the winning bidder with a bid of $15,255.57.

2.Following the completion of the auction, I made the necessary $250 deposit using PayPal to Nelson's RV. The remainder of the amount was to be paid within 7 days of the completion of the auction.

3.Prior to placing my bid on E-Bay, I had researched the RV online and found that Nelsons had it listed for sale on many web sites including, but not limited to, Craig's List, RVUSA, RV Trader, Forest River Source, RV Towables, NelsonsRV and RVT. In all cases the RV was listed for sale at $29,999 and was pitched at being under dealer invoice.

4.When I was able to win the auction at $15,255.57, I was immediately concerned that the seller might not want to honor their side of the deal, because the price was so much less than they were asking on other websites. Nevertheless, I knew that as a dealership, they understood auctions very well and had knowingly and willingly auctioned it off. I reasoned that since the 2009 models were now out, that they might be very anxious to get rid of a new 2007 model they still had on hand.

5.On the morning of July 18th, 2007 I sent an e-mail to the dealership through E-Bay telling them that I had made the necessary deposit and requesting that someone call me to discuss payment arrangements for the balance due.

6.Later that morning I called the dealership and spoke with James because I never received a call. He stated that he was just a bookkeeper and that I needed to speak with Jim who was not yet in. He took my name and number and told me that Jim would call me back in 1 hour.

7.An hour and half later I called back because I never received a call. James informed me that Jim was still out and that he had been trying to reach him by cell phone. He assured me that I would get a call back in another hour.

8.At 12:33 pm on July 18th, 2007 I received the following email:
07-18-2008
Patrick xxxxxxx,

We are devastated with our discovery this morning of a swarm of Africanized killer bees in the 2007 Sandpiper 325RG 5th wheel that you have a deposit on. We have used multiple poisons in an attempt eradicate them. We have vacuumed up the bees that covered the floors, cabinets, and furniture. We tried to clean the traces of honey on the countertops and cabinet tops as completely as possible. This is one of the terrible acts of Mother Nature we have in Arizona. As best we can determine, the bees entered from the door that had been left opened yesterday morning. The interior of this trailer does have a strong chemical odor from the poison and is TOXIC. Our insurance regulations prohibit us from selling this 5th wheel at this time.

Due to these circumstances beyond our control, we are unable to proceed with the sale of this 2007 Sandpiper 325RG 5th wheel. This vehicle is unsafe for occupancy or use. We are therefore refunding your deposit at this time. We have attached several photos. Watch Ebay for other close-outs we will be posting soon.

James Nelson
Toll free 1-929-8527

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9.Upon reviewing the enclosed pictures and corresponding file names, it is obvious that they have been altered. The middle picture could not have been taken 2nd as the file names indicate. Furthermore, its picture quality is visibly different than the other two pictures. It seems obvious that the middle picture was taken sometime after the first two, probably on another day altogether and possibly with a different camera.

10.The two cans of TOXIC chemicals pictured in the second picture are indoor household foggers manufactured by Hot Shot and Ortho. Both were designed to be used, and are safe, for indoor use.

11.Within a few minutes of receiving the e-mail, I received another from PayPal indicating that my deposit had been refunded by Nelson RV.

12.After receiving this e-mail, I looked up the chemicals in question on the internet. I then called my local attorney for advice, as I believed that Nelson's RV was trying to back out of the deal and was being disingenuous.

13.My attorney advised me that he felt all the elements were in place for a contract and that even if their story were true, it should be my decision as to whether I wanted to accept the trailer in that condition. If a product that has been offered for sale does not turn out to be as advertised, then the buyer can decide to not go through with the sale. He told me that if I wanted it, I should send them an E-mail explaining my position and see how they respond. He further told me that if legal action were required, I would need to hire counsel in Arizona as he was not licensed to practice there.

14.I sent the following e-mail at 5:13 MST on 7-18-08:
James,

After discussions with my attorney today and reviewing material safety data sheets of both the Ortho and Hot Shot brand indoor foggers that you used, I have decided that I will still take the 5th wheel. Thank you for disclosing the unfortunate event.

I would like to send a local representative to your dealership to inspect the unit as my agent. I would also like to resubmit the necessary deposit as required in our contract.

Please call me to arrange a time for closing as I intend on traveling to Arizona to pick up the Sandpiper within the next week.

Regards,

Patrick xxxxxx

15.At 9:45PM MST on 7-18-08 I re-deposited the $250 via PayPal to Nelson RV.

16.On the morning of 7-19-08 I spoke with a business associate, who lives in Tucson. He has a lot of experience with RVs as he worked for many years in his prior job as the service manager for a large Tucson area RV dealership. He indicated he would be willing to help me evaluate the RV when I went to pick it up, and I could call him with questions prior. I told him that I would wait and see what happened.

17.At 10:54AM MST on 7-19-08 I received the following e-mail from Nelson RV:

Hi

We have received your deposit on the 2007 Sandpiper 325rg 5th wheel, and someone will be in contact with you later on today (prior to 3:30pm Arizona time) to make arrangements.

Thanks

18.By 11:08AM MST, things had changed, as I received a call from Jim Nelson. Jim said that he understood that I think I have bought a trailer from Nelson RV and that it was just EBay and Bee's nonsense that I was talking to James Nelson about. But that he had the owner there, Angelita Nelson, and that he was going to put her on the phone. Angelita got on the phone and said You did not buy a trailer from us and to quit calling and e-mailing us. I Responded that the trailer was offered to the highest bidder in an auction, and that I was the highest bidder. Therefore I believe we have a contract for the sale. Angelina replied forcefully, There is no contract! And we don't even have the trailer anymore. I responded by saying, that is not what the e-mails I have from you say, and I hope you still have the trailer because we have a deal. She then said in a very angry tone, We do not have a deal! And we will not allow you to swindle us out of $15,000. At which point the phone went dead.

19.I felt like she hung up on me, but as it was my cell phone that they had called, I felt like perhaps the call was dropped. I tried to immediately call back, but the phone on the other end was picked up and then hung up immediately. This, in my mind, confirmed that she had hung up on me and that there would be no chance of working this out without seeking further legal assistance.

20.As of the morning of the 21st, I have had no further contact with the dealership. Also, they have not attempted to refund my deposit.

Patrick
Twin Falls, Idaho
U.S.A.