NEO Innovations Inc Nick Gonzales Did not receive tattoo removal device. BBB complaint without result. Here's round 2. Westminster Colorado
Did not receive product ordered at my address. Multiple complaint emails were ignored.
Ordered product Neo Mag Light Ex Eraser on June 04, 2013. Credit card billed and paid. Did not receive confirmation email until i emailed query on June 21st of same month. Was informed by Kevin Mack "Sorry about the lack of communication, we are currently upgrading our systems. I have sent this out to you a few days ago. You should see it tomorrow but more likely Monday. Thank you for your understanding."
I did not receive product or a notice from the USPS that it had been delivered or that a delivery attempt was made. June 29, 2013 I emailed to inform them I still had not received my item with no response. I've emailed the company thrice more since then and have gotten no response to my email queries.
Filed a complaint with BBB and their efforts were not responded to by Neo Magic Light.
1 Updates & Rebuttals
Neo Innovations
Pueblo,Colorado,
We sincerely apologize
#2REBUTTAL Owner of company
Tue, January 28, 2014
I apologize for the delay or non receipt of your package. We were featured on a primetime television show. The increase in e mails, texts calls etc were quite over whelming. We are only three people andcontinue to do our best to keep up. Our amazing tattoo'd customers can be some of the most demanding in the market. The sudden increase in websites visits, e mails calls etc caused problems with our host sites. Now the reruns of our episode run un announced all over the world. Each time they air we encounter these types of problems. Please try and contacting us again and highlight the topic with your complaint. Again we apologize. We are very committed to providing excellent customer service and products. Being on a primetime tv show would challenge even the largest companies. We are doing our best.