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  • Report:  #567385

Complaint Review: Neptune Society Cremation

Neptune Society Cremation Ripoff -Erroneous Unarthorized Charges San Pedro, California

  • Reported By:
    Kat — Long Beach California United States of America
  • Submitted:
    Wed, February 10, 2010
  • Updated:
    Tue, April 30, 2013
  • Neptune Society Cremation
    150 W Sixth Street, #100
    San Pedro, California
    United States of America
  • Phone:
    954 556 9400
  • Web:
    www.neptunesociety.com
  • Category:
*Consumer Suggestion: Incorrect Credit Card Charges

This is the biggest scam going in the cremation industry! They were extremely attentive and helpful re: my father's death and associated cremation needs UP UNTIL they received my mother's credit card. AFter that point we never rec'd responses or acknowledgements to any emails or calls. Finally would have to show up at their offices to get answers. Cremation services took place in Sept and in Oct we saw the same invoice charged TWICE on my mother's Visa. Assuming as simple mistake, we had a heck of a time getting someone to call us back to resolved in November. They assured us it charges would be reversed. In December we called their corporate office in Florida and were assured this was "not how business is done at Neptune" and they apologized profusely assuring charges would be reversed no later than Mid January. As of February 10, 2010, no return calls or emails and no reverse charges.  We now believe this is a scam they have going.  

During an already difficult time and unusual financial hardship, they are preying on the fact that people likely don't have the energy during such a time to fight the erroneous and unathorized charges. They are correct as my mother gave up with all that she is going through. 
Next stop for me: Better Business Bureau and other websites and blogs.

Incidentally, when we went to pick up my father's remains, they gave us the WRONG remains and ran after us as we were getting into the car. Needless to say, it was a completely unprofessional and devastating experience for my mother.  Karen at the San Pedro location is probably the worst I've ever dealt with in the service industry; beyond unprofessional.
BUYER BEWARE....Do not use Neptune!

1 Updates & Rebuttals

Korianto

Westminster,
Maryland,

Incorrect Credit Card Charges

#2Consumer Suggestion

Tue, April 30, 2013

 When a company incorrectly charges your credit card, either with a duplicate charge, or with additional charges that you were not aware of, you do have a course of action.  There are laws in all States that protect you. 

First off, you have to call your Credit Card's Customer Service Number, it is always listed on the back of your Card, and let them know that you are disputing certain charges placed against your card.  Tell them the specifics - what charges, and why you believe they are in error.  Credit Card companies must put those charges aside, i.e. not bill you for them, while they investigate your claims. 

Second, after you report the incorrect charges by phone, you should make a written report, and mail it to the Credit Card Company's address (usually printed on one of your statements, or can be found online). Most, if not all States, require a written report, as well as a verbal report. 

The Credit Card Company's Fraud Department will investigate your claims, and if found to be true, they will Reverse the Charge(s) so you will not have to pay for them.  

This is a common occurance now a days with stolen cards, stolen numbers, and the like.  It's happened to me on numerous occasions over the years, and as long as I follow the Law, as well as the Card Company's procedures, I am never erroneously charged. 

 

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