Complaint Review: NerdyGirl

For a period of time, approximately 16-18 months, I did contract work for NerdyGirl.co, aka Brittany Bullen. During that period of time, my duties varied on an almost day to day basis.

I was originally contracted to build out done-for-you sales funnels inside of the NerdyGirl/Brittany Bullen ClickFunnels account. However, as time went on and the strategy for the company changed drastically, and often, the scope of my work would often change, sometimes drastically increasing and at other times, decreasing, as needed.

There was often a lot of confusion as to what was happening, what the strategy actually was, or what we were actually supposed to be doing. At one point in time, approximately 14 months after initially contracting with the company, I was tasked with offering strategy on a 1:1 basis to her A-List Accelerator clients, which were her high paying strategy clients at that time. I was to paid a set amount per client I was working with, in addition to the monthly retainer that was paid to me for doing my regular work for her.

This switch occurred after a conversation with Ms. Brittany Bullen at which time she stated that I, and the other lead strategist, were ‘better at offering strategy than she was, as strategy is not her strong suit’. We were informed by her accountant that we would be paid 1x per month, at the beginning of each month, for the previous months work. We were to submit our invoices at the end of each month, detailing our work what retainers should be paid.

I submitted an invoice at the end of July for both monthly retainer work and for client work. During an all hands meeting on August 8, we were all informed that at that time, NerdyGirl/Brittany Bullen would be $10,000 behind on paying everyone for the previous month’s work. She also stated she was unsure when/how she would get the money to pay all of us what was owed, and that she needed to come up with a plan. I stayed on a few days longer while attempting to get information from her and her accountant, who was very often unreachable for days at a time.

After much back and forth, I was told I would be receiving a payment of 30% of what was owed at that time, and they would work with me on receiving the other two payments. I was also informed that if I wanted to continue to get paid for the work I was doing, I should look elsewhere as the company was not financially in a position to do that.

At that point in time, it was the 17th day of August and I decided to take my leave, and charge for the work done to that point. I did charge for the full month retainer of August for NerdyGirl work, as I had spent more than one day working over to assist in bringing in the funds to cover everyone’s payments. I charged for only half of the month’s client work, as I had only worked with each client half of that month.

After submitting my invoice and requesting a date and time in which I could expect some form of payment, I was met again with silence from the accounting team. By September, I had still heard nothing and was growing increasingly agitated with the silence. The only information I received was 1 email stating ‘we are working with Brittany on making payments’. This was after 4 separate email attempts. I then received a payment on September 10 totaling less than 25% of what was still outstanding at that time, putting my invoice at well over 30 days past due.

Due to the extreme lack of communication, and the inability to remit payment in full for work completed, I contacted an attorney who sent a certified letter to Ms. Brittany Bullen at her home address. The letter gave her 10 working days to send information to the attorney regarding a payment plan that we had given, which would allow her much smaller payments over the course of 4 months. We received no response to the letter during the given timeframe.

On October 10, I did finally receive one final payment for the entirety of the outstanding balance to that date. While the matter was eventually resolved, it took much longer than was necessary, and was handled in such a way that left me in the lurch on multiple occasions while attempting to get even the slightest bit of information on when I could actually expect to receive payment for the work she had contracted me to complete for her.

In summary, Ms. Bullen contracted me for services, the scope of work routinely changed, and in the end, it took her nearly 90 days to fully pay me what was owed after informing all of the team the day payments were to be sent that she did not have enough money to pay us.