Complaint Review: Nero 9 Download Version

I didn't have a DVD drive so I purchased one at a local store. Along with the drive was a program named Nero 7 Essentials. It was only a trial version and it ran out so I was prompted to download an update.

I went online shopped and wanted a permanent program so I chose Nero 9, download version, price $49.99. I clicked on the appropriate place and tried to download this new purchase and I tried for 4 days, messing my computer up in the meantime attempting several times to download this program onto my computer.

Here I am still without the program on my computer. I made several attempts to contact the company that sold me this program and I keep getting redirected to other areas with no solutions.

What amazes me is how the company charged me for the program on my mastercard and the charge said nothing about Nero, it was paid to www.asknet-shops.com asknet.com CA.

I have all kinds of reference numbers, serial numbers, order number and billing information sent me via email, but I cannot seem to get any information about how to go about downloading the Nero 9 version that I paid for.

Can you help. I'm a very poor retired elder person and cannot afford to loose out on that money, especially when I don't have anything to show for it.

Thank you.

Darlene
Ashland, Wisconsin
U.S.A.