Complaint Review: Net Zero

Last month I signed up for NetZero's Dial up service with "High Speed". Apon registration I learned I would recieve my first month free, granted that I gave them my credit card number... which is pretty basic. I had no worries about needing to cancel service, so I went on with it. about 15 days into the first month, I found out that someone else was offering the same "High Speed" service for 5 bucks cheaper. Of course I didn't want to pay more than I had to, so I decided to go with it, and cancel my Netzero.... this is when the fun began.

I called their "customer service" line, and upon getting the first agent on the line, she asked me a few simple questions about why I wanted to cancel. Then she put me on hold and said she was putting me through to the cancelation department so they could verify my information. Simple enough , I thought.

I waited.... and waited ... and waited. Grant you, this was at 3AM in the morning. After about 30 mins of holding, an automated message aired, stating I could visit NetZero's "Online Cancellation page" .... hmm. Well, this threw me off a little, since the website said... and you can quote me on this "Cancelation cannot be performed online". So I thought... they told me to do it, I'll do it! So I visited the page, cancelled my service, and sat back with a smile on my face.

about 3 days ago, I recieved a debit from my account showing $9.95 for netzero service.. :(
I promptly called the same number as before. Oddly enough I spoke to the same rep as before. She then proceeded to tell me that there is no such web page as the one I visited, and no such recording exists... this is about where I hit the roof, but it gets better.
She put me on hold again... and after 2 hours I got sick and hung up. I decided to utilize the on-line support , to possibly get a refund for the measly 10 bucks. I e-mailed the customer service department with my problem, as stated above.

I was surprised by the prompt reply, but not by the automated message I recieved, stating that they had NO RECORDS OF A CANCEL!

And even worse... no records of them CHARGING ME! I was heated by this point, and decided to write to Ripoff. If anyone has had a similar experience, or knows how to help... please don't hesitate to reply.

Jake
Phoenix, Arizona
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.