Complaint Review: Net Zero

When I moved to Tennessee about a year ago, I was desparate for internet service, I had heard good things about netzero, so decided to give it a try. I obtained a CD and went online. I got the platinum by the way, not the free service...

At first, all was well, connection seemed to be good, although I did not like the idea of not being able to actually see my connection speed. Over time, things went slower and slower, then the ads came "for just 5.00 more a month you can have HIGH SPEED." omg!

I noticed while using it, if I did not click on the ads that would pop up, I would be disconnected. This was quite a nuisance.

I attempted to discontinue my service, to no avail, they said as long as I was using it, I was, in effect, keeping their service and wishing to pay, thing is, I was NOT using their service...or so I thought.

There is some sort of spy or adware that is installed along with the software to run NetZero, I cannot find it in my registry to get rid of it, but I know it's there, because every time I type something in the address bar, it acts as though it's opening the page, but instead, a NET ZERO page comes up!!! Unless I shut down and restart, I cannot visit the page I tried to view.

I found a solution, at least to the rip-off part, I cancelled the bank account that they were stealing from, leaving them with no money from me. Hope they starve...

now if I could only find a way to get rid of this cursed add on that seems to be infecting my computer, I would be happy.

Mark
Altus, Arkansas
U.S.A.