Complaint Review: net10

October 31 2015, My 6 month old net10 phone became defective. I was originally told to purchase another $50 unlimited time card to fix the situation even though I was not out of time. I did this and it didn't correct it. I have since then spent countless hours on the phone with net10. I have been given false tracking numbers. I have now lost my original number so if I don't keep up with the countless false tracking numbers then I get lost in your system because you supposedly can no longer access my case through the telephone number you disconnected. December 4 2015, you finally send a phone but it's at least $70 less than the smartphone I sent to you. I got a $15 flip phone?! And still no airtime bill for the time I was not allowed to originally use. The $50 timecard. December 28 2015, still no phone or airtime bill. This is robbery literally. You have stolen my money and my phone! I am at my wits end, but I don't give up. I am pasttthe point of wanting the product anymore. I have purchased another phone through a different company, but you owe me over $150 and I want my refund at least.