Complaint Review: Net10

I've had a Net10 phone for 7 or 8 years.  Recently, my flip phone was wearing out, so I selected a new phone. Transfer went smoothly.   I found out that the new dumb smart phone simply would not work with towers in the neighboring area code. After discussion with Net10 customer service, I selected a flip phone (that's what I used to have, so I was fine with that).  There were difficulties in activating the new phone that were finally ironed out. But then I discovered it.  Before the transfer, I had 11,000+ minutes that had been rolled over.  After the transfer, there were only about 1,100.

First the tech guy and then the customer service guy told me that they verified that the current minutes were the correct minutes.  I insisted to them that their verification was incorrect and that they need to look to the HISTORY. Those minutes were there the previous morning and all the many days before that.  Nope, nope, they insist they verified which is complete garbage.  Then I was told to contact the Loss Prevention Department.  He gave me the same spiel and then had the audacity to claim that the piddly 1,170 minutes was tripled from what it should have been.  I am beyond disgusted. 

Now, you might say....why worry when you don't even use your minutes?  First, it doesn't matter - those 10,000 minutes represent hundreds of dollars of minutes that I PAID FOR.  These days, I am using more minutes because my family members have all dropped their land lands.  If I housesit or stay over to help care for someone, I have to have my own means to make calls.  It's especially hard when you are supporting a family member at a hospital and need to make long distance calls to family, friends and support services. You MUST have a cell phone today.

What do I have left to do? I am writing both to the company head in Florida as well as the government in Florida and Better Business Bureau.  When you advertise that you always keep your rollover minutes, you better make sure that you can meet that promise.  Currently Net10 is not meeting that promise for me. I think I am soon to be a former customer.