Net10 wireless tracpone sent wrong cell phone Miami Florida
I was sent the wrong phone I ordered a similar phone but with the 5" screen and was sent the sister phone with the 4" screen. When I contacted Net 10 they were willing to replace the phone with me paying a additional service card for 35.00. Even after explaining to them that I do not have an additional 35.00 they insisted that was the only way they would replace my phone with the phone I ordered. Therefore I will not be continuing service with them. I should of went with all the reviews about this company but I didnt instead I took a chance and now I regret it
I never received a email with my tracking number if I didnt contact them I never would of known that it was on its way
THANK YOU FOR YOUR RECENT ORDER! We will send you an email with the shipment tracking number when your order ships.
Order Total:$39.28 which was paid so I should not have had to pay again
2 Updates & Rebuttals
Robin
Peckville,Pennsylvania,
United States
I did that
#3Author of original report
Thu, January 18, 2018
I already did that and contacted you and this is the response I got
As I have checked on it, we offer free phone for the said phone model. Unfortunately, you will need to add an airtime card. If you will not buy the said card, you will not be eligible to get it. Once you have received the phone that you have ordered, you can transfer your current phone number and minutes. You may add the said airtime card on or before the service due date. Furthermore you havent sent the phone I ordered cause I am unwilling to pay yet another airtime card when I paid for one already I have tired on my end to resolve this issue but your unwilling to send me the correct phone I ordered
Tracfone
Florida,United States
Net10 wireless tracpone sent wrong cell phone Miami Florida
#3UPDATE Employee
Thu, January 18, 2018
Hi Robin, I see you need help with your phone. Please chat with us using this link http://bit.ly/2lHoBuo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to resolve your concerns. Thank you. Mellannie NET10 Wireless