NETBANK ripoff ALPHARETA Georgia
I am a widow in my mid 70's Netbank has refused me access to my funds for almost 1 month, money is listed as available but they are returning checks as NSF. Netbank originally asked for documents proving my identity, the first mailed envelope they sed was lost and I needed to send out a new one.
It has been over 3 weeks since they received the second notorized information and they state they are still investigating. I believe they do this as a fraud to hold customers money for their own personal gain. They caused someone to stop payment of a money order because I was not able to perform a contractual obligation.
They will be sending a rent check back and I will not be able to pay last months rent and will be kicked out because they will not allow me to access my funds. They are clearly in violation of the availability of funds act. I need help and I also would like to be compensated for lost money and charges.
Elena
lawrenceville, Georgia
U.S.A.
2 Updates & Rebuttals
A.N.
Alpharetta,Georgia,
U.S.A.
Information provided by ripped off person cannot be accurate
#3Consumer Suggestion
Wed, June 23, 2004
I use NetBank for everything -- I have four accounts, bill payment and direct deposit. This claim that money shows as "available" yet checks are being returned has to be completely bogus. Funds that are not available show in "Current" balance -- NOT "Available" balance. There is a marked difference, and keeping track of that will prevent problems.
If NetBank has requested information to verify your identity, they are doing so in order to be in compliance with USA Patriot and "Know Your Customer" provisions, with which they are required to be in compliance. In order to expedite the process, you should comply with the request for information as completely as possible. If you are unable to provide any part of the requested information, you should call to see if there is a subsitution available.
The "Funds Availability Act" is actually called "Regulation CC" and if they have recieved information that would indicate that deposit items will not be paid, they are entitled by the law to place those items on hold. NSF deposit activity may also trigger an investigation, as would NSF check activity. It is the consumer's responsibility to maintain his or her account in good status, not the bank's.
Timothy
Valparaiso,Indiana,
U.S.A.
A few words fo advice
#3Consumer Comment
Thu, March 04, 2004
Elena, you need to keep a detailed record of all activity between you and this bank, and of any incidental effects of their actions (i.e. bouncy rent checks).
Next, I would find a high ranking officer in that bank, and send them a letter detailing your troubles and the incidental charges you have incurred, and kindly inform him that if the situation is not effectively resolved that you will be forced to pursue legal action. Be sure to keep a kind, proffessional tone; try not to come off as threatening. Hopefully they will recognize that the cost of unsuccessful litigation will far outweigh any benefit they are incurring by treating you this way.
If this doesn't work, you will pretty much be forced to hire an attorney. Hopefully they will be forced to bear the cost of your legal assistance, but I can't be sure.
In the interim, you would be wise to explain, and prove as best you can, your current frutrations to the third parties it will effect (such as your landlord). Better you tell them up front than just wait for the trouble to hit.
Best of luck to you!