Complaint Review: Netbank

Netbank notified me by e-mail on December 27, 2002 that a deposit of $925 I had sent via USPS would be placed on "hold" for 7 days. I had already seen the deposit show up on my online statement. I had received confirmation from USPS that Netbank had received the deposit at 1:45 on 12/24/2002, signed for by T.Whitney. Since it was Christmas Eve, I wrote several checks and had made several other type debits against the deposit.

As soon as I received the "hold" notification, I responded as quickly as possible to Netbank to avoid the potential disaster. It did no good. I began receiving many notices of insufficient fund. and service charge fees of $25 each on more that a dozen transactions. All this time, my account balance was showing near $1000 in the positive.

Netbank has been arrogant, rude, unhelpful, and unresponsive. In no way did I deliberately cause this to happen. I had no reason to believe the funds would be placed on hold for any length of time, since I had previously made deposits by the same method. I did have to call the operations department to get some of my mailed in deposits made available, but that was within the first few weeks I had the account. I assumed (wrongly) that that situation would not occur again.

I have offered many solutions, all to no avail. I have been as cooperative as possible. I have paid the $25 NSF fees previously when I deserved to have the fees assessed due to my poor bookkeeping.

Today is January 3,2003, and I have been forced to survive by pawning personal property, utilizing the "payday loan" stores, and mostly doing without since Dec 27,2002. All this when I should have almost $1000 available to me., rude, unhelpful, unresponsive,

Dave
Mesa, Arizona
U.S.A.