NetDropShipper ripoff Los Angeles California
Just adding grist to the mill on these clowns.
In August I ordered a Sony DVD/VCR combo for my dad for Christmas from NDS. I have used them before for my Overstock auctions, but only for a few items. To be fair, on those items there were no issues reported to me by my customers.
However, on my PERSONAL order, they dropped the ball, big time. The item ordered was not marked at "open box" or anything like that. It did not indicate that it was refurbished or pre-owned. Since this was a Christmas gift, I did not bother to open the box when I received it in August, instead preferring to leave it for my dad to open in December (BIG MISTAKE!).
Well, they sent the correct item; unfortunately, they sent a Magnavox remote with it! The remote is not compatible with the Sony unit, and the Sony representative said there is no way possible that any item of theirs ever shipped with a Magnavox remote. Therefore, this item had to be shipped "open box" and a different remote included.
Having contacted NDS by email, they indicated I had waited too long to do a refund and would not replace the remote (even after I gave them the correct replacement item ID that I got directly from Sony).
Ordinarilly I wouldn't say anything about an item so small as a remote, but their complete lack of professionalism and courtesy in dealing with my request for information on this issue is just beyond the pale.
I will not be using NDS for any further personal purchases, and especially not for my business activities.
Mike
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Craig
Princeton,Minnesota,
U.S.A.
Don't take it. Join the group! They are not refunding people for items returned, nor do they acknowledge that they have even recieved returned items.
#2Consumer Suggestion
Thu, February 02, 2006
The amout of people that have had problems with this company grows daily. All of the complaints are showing a pattern of the same problems. These problems range from poor customer service to no customer service. They are not refunding people for items returned, nor do they acknowledge that they have even recieved returned items. They have sent misadvertised products, defective products and even sent the same product back to someone that returned defective product. They are using stall tactics to the point where people just give up trying.
Don't give up. File your reports and contact us and get on board and tell your story. Media outlets have shown intrest in what is going on here. One person in the group is being interviewed by their local Fox television news team for their "Problem Solvers" stories. There is are a few attornies that are showing intrest in this as well. One person has been in contact with the FBI and they may be looking for everyones story very soon.
The bottom line, momentum is growing. Get in touch with me, tell me your story, and we will get you on board by sending your information to the authorities that are investigating. We cannot do this without your help!! We all need to join together and fight together to get results. These kind of people want you to give up and go away. Show them that you will not stand to be treated like this! Send your email to ljhrk@netzero.com and I will let you know the progress that is being made and how you can help.
Thank you and don't give up!