Complaint Review: Neteller

The Neteller e-wallet service is an absolute sham. I won $4000 on a bingo site. I was told Neteller was the only option in my country to be able to cash out. Months earlier I had sent them repeated emails to attempt to have my account upgraded. Despite this no response was ever given. These funds are frozen apparently until I "verify" my identity. Is a passport, drivers licence, medical insurance card and bank statement not enough identification. You send email after to these people they keep saying it does not meet their "requirements". You lodge a complaint, still nothing gets done, you talk to their "customer support" no one wants to take any responsibility. It's always pass the buck. I have done everything humanly possible to appease these people all to no avail. Their customer service is an absolute disgrace and the worst you could come across. I simply want my funds, by having them "frozen" is tantamount to theft in my book. Avoid Neteller at all costs.

Kevin
Melbourne
Australia