Complaint Review: Netend Enterprises

I had won an auction they had up on Ubid. They very quickly sent me a message about payment. I payed them the next day and sat back and waited. I had to send them two emails to get any information about tracking. I was given an answer with a USPS tracking number in it. The tracking number would bring up info showing the post office was notified the package was ready to be shipped. The problem came up when nothing changed with that info. Netend never shipped the product. I email them thru several email addresses aprox. 50 times and got about 4 response saying they would look into it. Still nothing changed on the tracking info. I finally got fedup and started asking for a refund. No responses were given to any of my request. Finally I reported them to the BBB of Orlando and got my credit card company to start a fraud investigation. My credit card company did refund the charges and investgation into Netend has yielded they have changed thier website to take off the actual address and names of people that run it.

Garry
Dallas, Texas