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  • Report:  #432175

Complaint Review: Netfirms

Netfirms - Netfirms.com Domain Transfer Rip Off Buffalo New York

  • Reported By:
    — Singapore Other
  • Submitted:
    Mon, March 09, 2009
  • Updated:
    Fri, September 11, 2009
  • Netfirms
    2316 Delaware Avenue, #162
    Buffalo, New York
    U.S.A.
  • Phone:
    18663174678
  • Category:
    Web Hosting
* : Netfirms is Sleasy *UPDATE Employee: Netfirms has in no way ripped off this indivudual

I moved my domain from NameCheap.com to Netfirms.com but Netfirms did not add 1 year to my domain's expiry date.

I have been trying to get Netfirms to extend my domain's expiry by 1 more year for the past 2 weeks but they have ignored me. They wanted proof that my domain's expiry was 2010 at the time of my transfer to them and I have shown them the support email from NameCheap.com that stated so. However, they still ignore me and they have shut me out.

Vince
Singapore
Singapore

2 Updates & Rebuttals

John

Your Town,
Manitoba,
Canada

Netfirms is Sleasy

#3

Thu, September 10, 2009

Netfirms has phone me to "Renew" my domain,  this is underhanded,  I have never registered a domain with Netfirms. They attempt to blur the fact that you are transferring your domain, not just renewing it.


This method is intended to prey on those that may not understand what they are talking about. Highly immoral, in my opinion.

Call your customers Netfirms, not other peoples customers. Further, if you insist on calling customers that are clearly not yours, make it clear that you would like to offer them a better solution to their domain registry needs, and when the customer says they are not interested....LISTEN.

The aforementioned practices are highly destructive to a companies ability to move forward in the marketplace in the long term.  Case-in-point; I am a business person with multiple sites and multiple hosting packages,  I was considering switching providers,  Netfirms is definitely off my list now.

Businesses should follow some simple guidelines. When you have one disgruntled customer that creates 7+ negative impressions and when you have one happy customer that only creates one happy customer. The 7:1 rule, is very old-school and the internet probably amplifies this negatively. When was the last time people rushed online to write about companies they enjoyed doing business with?

Netfirms

Markham,
Ontario,
Canada

Netfirms has in no way ripped off this indivudual

#3UPDATE Employee

Tue, March 10, 2009

I would like to take the time to address this persons complaint.

They initiated a registrar transfer of one of their domain names from another registrar, over to Netfirms. When a registrar transfer occurs, the gaining registrar (us in this case) adds one (1) year to the registration of a domain name. This year is required to be added in order for the transfer to take place. As we are now the registrar of the domain, the year was successfully added to the domain making the expiration date 2010 . This means that at the time we received the transfer request, the expiration date was 2009

The domain was transferred TO Netfirms within 7 days of when this registrant states the domain was renewed with its old registrar. Registrars have a certain time frame with the registry in which they can cancel renewals.

The gaining registrar(Netfirms) is not able to remove years from an already registered domain. We simply take the domain as is, and add one year to it in order to complete the transfer.

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