Complaint Review: netflix los gatos

 I get my bank statement and on there is a charge for 13.99 that reads DDA recur netflix.com netflix.com cau, and 13.99, Once i notice the charge, i immediatley contacted netflix.  They ask me to provide my debit card number over a secure account so they can look up the account thats associated with the debit card number, I tell her i dont have an account, never had an account, she sends the form over a secured encrypted connection and i reluctantly provide the card number, she comes back and says there is no account associated with that card number, no, really isnt that what i just said, she tells me i have to take it up with my financial institution, i then ask why, it had to come from your company, my bank is not in the habit of paying money that is not owed, today is the 23rd, the charge was on the 22nd, so im confused if theres no account associated with my card money how did they get paid 13.99 its clearly stated on my account it was paid, she asks me is this the only card you have, yep sure is, so she sends the form again over the encryped secure connection and asks me to enter the card number again, to which i got same result no account matching that number,, well somebody named netflix took 13.99 out of my account yesterday and from what i see its a recurring charge, she says again i have to dispute it with my financial company, again why its clear who charged my account, my bank dosent just give money randomly to someone unless there is a debt for that amount submitted to it.  Final result nothing. but she wishes there was more she could do for me, there is, refund my money.