Complaint Review: NETFLIX

NETFLIX, you need to get off your high horse. GREED is a motivator, but also shows the true colors within one!

NETFLIX you have violated your own "TERMS OF USE", based "SOLELY" and "BY YOUR ABSOLUTE DISCRETION" on changing your pricing when you want too; like you did recently. It ALLOWED you to get rid of those accounts that were "GRANDFATHERED" in with the fixed monthly rate. You think all of AMERICA, at least, are morons, but i am not and will not stand for it! This is one of many things you do, in the name of your "TERMS OF USE". Such as under "SERVICE, section D" last sentence of the paragraph;

"WE RESERVE THE RIGHT IN OUR SOLE AND ABSOLUTE DISCRETION TO MAKE CHAGES FROM TIME TO TIME AND WITHOUT NOTICE IN HOW WE OFFER AND OPERATE OUR SERVICE."

That itself defeats the "OVERVIEW" where you are a subscription service that provides your members with access to motion pictures, television, etc. In turn that means the service provided by NETFLIX "for discovering and watching content includes all features and functionalities, websites, and user interfaces, as well as all content and software associated with our service."

Then why am paying a higher fixed rate for NETFLIX, when they state themselves that not all apps are created equal. Some will get more features, whereas some will get less. Now they will use words like resolution or bandwith, but that associates tot he device and to the ISP. Whereas NETFLIX is suppose to supply that content under a specific download speed in order to get higher resolutions. Yes, that has been expressed, many of times. Now here is my problem:

NETLFIX hijacks APPS forcing content to automatically play. Even though i expressed my concerns, and complaints about this feature in the past. Whereas they told me all i have to is opt out of the "test phases", which i did, but everything still happens. Here is the violation with their own services. Even though NETFLIX expressed numerous times that they own the company and can do whatever and whenever they want. With that said; On the "TERMS OF USE" #17 Survival: "IF ANY PROVISION OR PROVISIONS OF THESE TERMS OF USE SHALL BE HELD INVALID, ILLEGAL, OR UNENFORCABLE, THE VALIDITY, LEGALITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT."

Me, being a paying customer, and in this case in NETFLIX eyes, a "MEMBER". Who by your own terms of use, does not allow me all the features and functionalities. Per NETFLIX on words, "Remaing provisions shall remain in full force and effect, when the validity of these terms, in this case, is invalid because i do not have access to all the features and functionalities. "NOTHING" is funtionality, "SILENCE" is a feature; "AUTO PLAY OF CONTENT" i have no access to not have it? Makes no sense on how you have the right to steal my bandwidth all in the name of your "TERMS OF USE".

Going back to all APPS not created equal, then why do those apps that do no have those features and functionalities allow it and not other apps? Obviously some devices cannot compensates for such, but i could have sworn we live in the technology age, not the stone age. Reread the underlined sentence in the beginning in regards of what NETFLIX really is.

I have a LG BLURAY PLAYER that i cannot operate the NETFLIX APP 100%. It laggs all the time. When i click on the profile to log in, i have to wait 15 seconds or so. Then the spotlight comes up for whatever attraction, but no audio/video. I actually have control in that sense, but i never truly have control of the app itself. Whereas i click down once, it goes down twice, click up once, it goes up three times. Click on any content, it bypasses the menu for that content and starts playing. Some of the times, when i hit exit, it will not take effect for over 3minutes or so. When that happens the loading isignia showing 99% stays up, while the content is playing just fine.