Complaint Review: Netgear

I purchased a Netgear AC750 Extender just yesterday from Walmart. I paid about $79.97 plus tax for it. Like everyone else, when I got home, I could not get it to work. I called Netgear and after about an hour I finally got to speak with a "Technician" (I use that word lightly.) His name was Roger. After two hours, the "Tech" could not get it working either. He ran some “diagnostics” and attempted to put the fear of death in me by saying that multiple people had cracked my firewall and router and were using my Wi-Fi thus preventing the Extender from working. He said I could purchase a Netgear Firewall Protection plan for $99 for 6 months or $300 for life. I nearly laughed. Instead, I said I would speak with some computer friends of mine about it. He was very disappointed as he wasted 2 hours of his valuable time with me. Too bad so sad. DO NOT BUY NETGEAR. I took it back today for a full refund refund.