Complaint Review: Netrocket Technologies

This afternoon, I called Netrocket Technologies(702) 459-2138 and I asked for a Mark Defoyd because his name was listed as a contact person when I did a whois on netsol.com for "dot.com" company for which I was trying to contact to verify one for business purposes. The tech support person who only answered "Netrocket" without identifiying himself told me that that I had the wrong company, called me a "dweeb", asked if I was brain dead" and then hung up on me.

Later when I called again to try to get a different tech and ask for the owner of the company, he actually said "f*ck you" to me on the phone. I asked for his supervisor or the billing department and he refused. I think the guy on the phone is running a business out of his house. There is no street address for netrocket.com.

If I had ever treated a customer the way he treated me at one of my former jobs, I could have been fired. I think this low-life piece of scum is probably the owner. I tried to look up the people who took out the business license or ficticious name "Netrocket Technologies" in Las Vegas or Clark County and I found no records. I think Netrocket is running a business without a license and they are not paying their business taxes.

Do not use this company for webhosting or computer consulting. They may have the technical expertise to do their jobs, but they definitely do not have the customer service skills to treat their future customers.

Wilson
Walnut Creek, California