Complaint Review: Netscape Internet Service

I heard the advertising and decided I would give Netscape a chance to win my business. The service was ok but I didn't use it a lot and went to cancel my subscription after about six months. Not knowing the best method to use for cancellation I decided to call them. I was told I cannot cancel the service over the phone and I must use the internet.

I went to my account and promptly filled out the cancellation form. I watched as the successful submission message to appear. I assumed all went well and my account would be closed. Wrong! I found Netscape charges on my credit card the following week for another month of service I did not want. The tip off here is that there was no confirmation email sent out to me.

I called right away and talked with some youngster in India who told me I could not cancel my account over the internet and explained that I had to call to cancel. I tried to talk to his supervisor but of course there was no supervisor. I went through the routine with him and got a cancellation confirmation number. Now it is time to go to my bank and make sure they know Netscape longer authorized to take money from my account.

I wish I had had a voice recorder to document their bad business practices. I was asked if I wanted some Netscape offers to restart my service. I told them I was not interested, and neither are my friends. They may have gotten my $10, but I am out to stop at least 100 people from using their service for one year. That would equate to $120,000 in lost revenue for Netscape. Who is the real looser in this case?

Jim
Woodinville, Washington
U.S.A.