Complaint Review: Netspend

My wife and I filed our income tax returns and was issued a Netspend card. Before we received the card there was a $39.95 charge to AVANGATE B.V. GLOBALCOLLECTNLUS as a "Signature purchase from" under the category of "computers"

This was obviously not purchased by either my wife or I and was done before we had even used the card.

The dispute filed froze the card and it took "10 business days" to get a new card, which actually turned in 20 business days.

After an extensive search of "AVANGATE B.V. GLOBALCOLLECTNLUS" we find key search words including "Nigerian" and "scam" several times within these searches.

Netspend operators were unhelpful and uneducated in the problem at hand, obviously reading the same thing from their computer screens. All 8 operators promised our card to arrive within 4 to 5 days each and every time.

A chain-form email letter claimed that the freeze on our account was for our safety. We still want to know how AVANGATE B.V. GLOBALCOLLECTNLUS even got to our account before we did.