NetSpend Ace Elite CardNetSpend.com Placed a Hold on the Money in my Card without Cause and Refuses to Lift the Hold Austin Texas
I have a security block on my ACE Elite Card account with NetSpend. When I call 1-866-387-7363, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department. Then I am placed on hold for (up to 2-3 hours at a time), and no one ever answers from the fraud department.
So far I have called NetSpend roughly between 20-25 times. No one ever answers the phone in the fraud department that I am transferred to.
Since they have decided to unfairly block my access to my own money, I am trying to involve the police department. I cannot afford an attorney to fight these thieves. After all, they have essentially stolen the $278 on my card.
I have read thousands of similar complaints against NetSpend. Average citizens cannot fight their shady business practices.
I will never use NetSpend again.