Complaint Review: netSpend

 On or about April 2013 I walked into the HESS gas station on Davie Rd in Davie FL to purchase a prepaid debit card for a balance of $100.  I paid with cash.  The manager stated in order to use the card, all I needed to do was to activate the card to gain access to my $100.  Upon arriving home, I called 1-866-387-7363, the number on the back of the debit card.  The customer service rep requested my name, social security number, driver's license and a unitility bill number.  Since I have been warned about giving this information over the phone, I complained.  The rep refused to activate my card and told me to return to the HESS gas station to get my money back, I did.  Hess manager refused to give me my money back.  The explanation was, one of the numbers on the receipt did not match the one in their machine.  After trying convince these to return my money for over 30 minutes, I was let with no chose but to call the police. 

The police interviewed the manager but the manager was uncooperative.  The policeman called netSpend and they kept him on hold for over a hour.  The office finally gave up and said he agreed with me but said my only option is to take them to civil court.

Even though the manager and the clerk remembered me purchasing the debit card two days earlier, they still refused to refund my money.  I even faxed over the above requested information to the to customer service rep I refused days earlier.  Again, the activation of my card was denied nor did I receive the refund of the $100 I placed on the debit card.

I am at a lost as to what to do to get my money back.  It has been over 90 days, which means each month I don't use my card, $5.95 debited monthly.  These people are taking money they are refusing to let me gain access to. 

I've cooperated with them in every way but they refused to activate my card.  I moved recently and because of the change of address I surmise this is why I'm been denied access to my money.  This is looking more like an identity thief scheme.  Now I am going to the Attorney General Office to file a complaint.

I've attempted to give the card to other people but netSpend want their private information too and they are not willing to do that.