Report: #1102556

Complaint Review: Netspend

Netspend Bancorp, MetaBank, Inter National Bank, tyts.com 18 Foreign transactions on my account posted in one day, phishing, hacking, hacked?, cyber attack Bronx New York

Reported By:

CD — New York New York
Submitted:

Wed, November 27, 2013
Updated:

Thu, March 05, 2015

Netspend

Texas

Bronx, New York

USA
Phone:

1-866-387-7363
Category:

Banks

*Author of original report: Ooh Guess what I just found out? Malayasia Telecommunication Company just bought Netspend... *Author of original report: They made good 3-4 weeks later

All my money is gone from my netspend account. I was depending on this money and I don't know what I am going to do. What if I get evicted? My rent will have to be late since no more money until December 15th. If they don't evict me then I have to pay about $125 in late fees. Which I won't have since I paid all my other bills early.

Let me start by saying my card is in my possession and has never left my possession. My card was not lost or stolen.

I am American born + raised and I don't have any friends or relatives in Malaysia. I have never even been to that place.

Immediately after my Direct Deposit, a stream of 18 separate charges from a company in Malaysia was pending on my account. Apparently it is for telecom services-like phone service, cable and internet for residential customers in that area. The 18 charges were pending when I first called to complain about it.

I was unable to reach a supervisor and put on hold for a very long time under the premise of waiting for one.

I was told many times that a supervisor would call me back. A supervisor never called me back and they let all the charges go from pending to actual charges.
Some of the charges are fees for foreign transactions and that is further proof that it was done in another country.

I googled the name of the company that charged and they are not in the U.S. The name is

11/26 4PM Phone call to Netspend

They didn't cancel my card or start an investigation but told me to continue to wait for a supervisor who will not be able to give me my money back any time soon.

They said after speaking to a supervisor it would still take another 7 days to file a dispute.

Normally charges have contact information shown on their online banking website but for this company there is no information. Also while viewing it online it shows that they billed to the last 4 digits of my current card. That means they have my card information right now to use as they please. I have been a customer since 2006, so clearly there is no such thing as customer appreciation or loyalty.

11/26 6PM Phone call to Netspend -Update-

I have been told that it will take 2-3 months after I submit an affidavit, a police report (which I didn't even know you could do that for unknown charges-shouldn't netspend do that?) and fax it to them.

I don't live in that country so why would I pay for services in that country. Not only that but it looks like my card was used to pay bills for a lot of people. No one company can charge that many times in one billing cycle for their service, some charges are $57 and a lot are for $35. That makes no sense.

I will cancel all of my accounts on netspend because it's frustrating to get help.

I can't trust that this will not happen again.

I don't feel like they were very helpful since they want me to dispute charges like they are normal charges.

This isn't a dispute, this is hacking, phishing, a cyber attack.

Why do I have to wait for them to work out something with the merchant?

What can the merchant say? They were supposes to immediately contact the merchant and find out the name of the

person who made the charges, how it was made and verify that it wasn't me. They should have credited me immediately and then worked on getting a refund from the merchant in Malaysia. Then the mercha

Also I can't understand how so many charges from another country were allowed to go through.

Didn't it seem strange for my entire account to get wiped out in one day with a ton of foreign charges.

Something that has never happened before since 2006?

For all I know netspend owns that company too and they just decided to take my money together.

I could never imagine something like that before but judging by the awful service I received-who knows?

I need my money to pay bills, Thanksgiving is tomorrow and my entire account was wiped out and left negative.

They want to make me wait 2-3 months while they investigate.

*I emailed feedback@netspend.com and received no answer.

11/27 11:13 AM-Just received this email from Netspend:

Thank you for sending documentation regarding your dispute claim. Our disputes analysts will be reviewing it shortly to make sure that we have everything we need.

We will send you an e-mail with an update on your claim in 10 business days to this e-mail address.

We appreciate your business and will work to resolve this as quickly as possible.

Thank you.

NetSpend Customer Protection Team

Report Attachments:

2 Updates & Rebuttals

They made good 3-4 weeks later

#3Author of original report

Tue, December 23, 2014

To God be the Glory first and foremost because I prayed about it and he answered. Nothing works for me like calling on my Lord Jesus. You better try it if you don't know. That is not why I love him but I can depend on him.

I didn't mean to preach but I will give credit where it's due. To who won't believe - so sorry. I only had a mustard seed of faith but he made it work.

True I should have posted sooner but at first I was still angry because they made me wait. At that time 3-4 weeks was basically an eternity for me.

Then my anger subsided but I forgot and then I procrastinated.

Finally, here I am.

Still I don't know exactly what happened and still I suspect it was not a mistake.

Did they need money bad and decide to borrow from me and others who are silent? I will never know. If they did then they will have their mouth drop and say my God is amazing since while they can't understand it, he showed me what I couldn't have dreamed up on my own.

Maybe it was somehow really just someone who found a way to pay their bill in Malaysia courtesy of me. I hope they enjoyed it and stopped it.

I don't hate them for it but just want them blocked.

Lastly I love RipOffReport.com!

new york,
New York,

Ooh Guess what I just found out? Malayasia Telecommunication Company just bought Netspend...

#3Author of original report

Wed, November 27, 2013

Using google I have found that a telecommunications company in Malaysia has purchased netspend not too long ago.

Suddenly all these charges for Telecommunication services from Malaysia pop up on my account???

They are asking me to send a police report, an affidavit and all kinds of things instead of refunding my money and making sure this doesn't happen to anyone else. Something isn't right here!

I bet I am not the only one it happened to. Probably happens to elderly people who don't have access to the internet and don't know how to complain. How many people have you robbed?

It was an SSI deposit so I think that is why it was targeted. I bet a lot of SSI accounts have been targeted. They probably look for accounts that have never paid for internet services. That way they rip off the elderly and those who have special needs like my son.

Will someone elderly or has special needs know how to go through all the steps they want taken when you inform them of charges that aren't yours from a foreign country?

What am I supposed to tell local police? "Hello, police officer, leave all your local duties and attend to my international crisis-my card that was never lost or stolen was charged erroneously by a telecommunication service company in Malayasia."

TSYS to Buy NetSpend in Debit Card Deal | Malaysia Sun

www.malaysiasun.com/index.php/sid/212698608/.../3a8a80d6f705f8cc‎ Feb 20, 2013 - Payment processor Total System Services said it will buy prepaid debit card provider NetSpend Holdings ...

TSYS in Malaysia

"TSYS is perfectly positioned to cater to Asia's diverse requirements by offering flexible licensing and processing options with the added benefit of extensive global and local experience, knowledge of global best practices and a strong local presence."

— Amit Sethi, Managing Director India and Southeast Asia, TSYS

The payments business is important — it fuels the global economy and makes consumers' lives easier. 41 million times per day, TSYS^® touches someone's life or business by supporting a payment transaction.

Since establishing roots in Malaysia in the mid-1990s, we've touched countless lives by conducting safe and secure electronic transactions with trust and convenience.

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