Netspend Card Blocked Austin Texas
i just bought a reloadable card for internet use. i went to the site to activate it and it told me their was a problem with my account. i then called customer service, who told me i "wasnt in the sytem" i have had other cards like this from other companies with no trouble. they then told me to unblock the card they would need me to fax them a copy of my social security card.
when i told them no, the only option was for them to unblock the card, me use the funds minus $1.50 of what i put on it, then throw away the card and not get a regular one to reload on through the mail. i am out the $10 i paid for the card so I could reload for future purposes, plus the $1.50 i couldnt use due to their fees. I also cannot change or cancel my account on their site. Not only a ripoff, but wanting a copy of my social security card points to fraud.
Sweetybee
Roderfield, West Virginia
U.S.A.
2 Updates & Rebuttals
Helper311
United States of AmericaNot Fraud
#3Consumer Comment
Thu, November 19, 2009
All financial institutions are required by banking regulations to verify the identity of every cardholder. It is BSA/AML Compliance that requires this. The same Compliance regs require reporting of money laundering, deposit reporting for anything over $10,000 and comsumer protections and liabilities for errors among many other things.
brassy
austin,Texas,
USA
Fraud????
#3Consumer Comment
Sun, October 04, 2009
IT IS OBVIOUS THAT YOU DID NOT READ THE TERMS AND CONDITIONS WHEN YOU PURCHASED THE CARD. NETSPEND IS A FINANCIAL INST WHICH THEY ARE GOVERNED UNDER THE SAME LAWS AS A BANK.
A VERIFICATION OF IDENITY WILL BE RAN BY THIS COMPANY USING SSN DOB ADDRESS AND IF YOU CANNOT BE VERIFIED BY THE GOVERNMENT DATABASE USE THEN YES DOCS WILL BE REQUESTED TO BE FAXED IN. THIS COMPANY IS AUDITED BY THE GOVERNMENT TO SEE IF THEY ARE STAYING COMPLAINT WITH THE FEDERAL GOV RULES AND REGULATIONS.
REFUSING TO FAX YOU INFORMATION IN YES YOUR ACCOUNT WILL BE CLOSED,AND IF YOU COULD GET A REGULAR BANK ACCOUNT OR EVEN HAVE ONE YOU KNOW THE BANK WILL ASK FOR SSN AND DL TO OPEN A ACCOUNT AND IF THEY ARE NOT REQUESTING THIS INORMATION THEY ARE BREAKING FEDERAL BANKING LAWS.IF YOU HAS READ THE TERMS AND CONDITIONS YOU WOULD NOT BE BLAMNING THE COMPANY.