Complaint Review: netspend corporation

I bought a prepaid january 2017 card at safeway a paypal card which doesnt advertise that its a netspend card or else i wouldnt have  bought it, I paid 100 dollars and the fee to activate the prepaid paypal card , when i called netspend, they took all my information and then later said that they couldnt activate my card, they havent sent my money back and that was a month ago ,

in 2009 federal government agency put a trace on veterans benefits , retirement that netspend was holding and lied about  and a police report was also filed against them, they later returned the funds after three traces was put on the money , several other retired military people experienced the same thing

 i would like my 100 dollars back from netspend in janaury 2017,after being called a colored women that card they couldnt activate and the use of the word negro is very unprofessional for them after the second call