Netspend Corporation Western Union Prepaid Netspend card Lied. Continued to lie. And kept lying. Austin Texas
I called in to activate my WesternUnion branded Netspend card that I purchase at a local store and paid $200 to the store for a total load balance of $200. When I attempted to activate online, the website informed me that It needed me to call customer service to complete the activation process.
The customer service rep for netspend informed me that i had a negative balance on an old prepaid account (a few dollars) and asked if I would be willing to pay off that balance so my new card could be unblocked. I said yes, the rep prepared some email to there risk department asking them to release the the hold on my new card so I could access my funds. The rep ensured me it would take a maximum of 4 to 6 hours for the process to be completed.
I checked as of 11 hours later the card isn't activated and my funds are still not accessible.