NetSpend Metabank Class Action Suit against Netspend! Internet
On July 1 during a trip to Ogden, Utah my husband had his Debit card number from Netspend stolen and someone made a new card and from June 30 to July 1 went on a buying spree in 4 Walmarts in New Mexico buying gift cards for $200. They depleted our account. Thankfully I had reserved our hotel room and prepaid before we came. We were stranded with no money and had to return port haste from our trip. We called Netspend on July 2 and told them to cancel the card. We then did everything they told us to do. We also on our own called the Walmart stores and they had videos of the man buying the card. We informed Netspend and they rudely told us they would do the investigation! We called the police department in the City where it occured and they said Netspend would have to call Walmart to get the video. We email all this info to Netspend and all they did was give us the run around for 80 days. Kept saying they did not have all the information we faxed three times and emailed 10 times and called 500 times. We were finally told that they would not reimburse us because we used our card for the hotel room in Ogden!!!NOw what in the world did that have to do with a thief taking all our money from the account in New Mexico?? You never get to talk to anyone in authority, they outsource the customer service and you talk with people that have no intelligence what so ever! We live on Soical Security and could not afford to lose this money. I complied with everything Netspend asked. Nespend is not a bank that anyone that depends on Retirement should ever put their money into. It is a fraudulent Bank, with ridulous fees and policies. BE AWARE they prey on the elderly and the poor who cannot otherwise get a regular bank account. The government shuld do something to stop them. This is my email if anyone is interested in a class action lawsuit. (((REDACTED)))
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2 Updates & Rebuttals
ruth
Stockbridge ,Georgia,
USA
net spend messed with my money
#3General Comment
Sat, March 05, 2016
net spend closed my account after I called to make sure my account was ok on the29th. woke up on march 1 got text messages saying my cards were reported stolen and to call. my cards were in my pocketbook and never reported stolen that's when I found my account was closed and a check was mailed to me on that day but they could reopen my account..i asked if they could stop payment on the check they. Claimed they already sent and put my funds back on my account so I could pay my rent they said no check was already mailed.. h*e ever I called again and they told me my check was mailed out on the 2nd of march..so which was it ..then called back again and they told me I was not going to get a check because my account was overdrawn by 1.00 but I was not suppose to be charged fees for every time I used my card had 700 going on the card every month.
.i don't know what to believe with this company their first mistake is they always say it is the customer's fault and they never take blame for nothing and the customer service representative is not friendly and has no clue to what is going on with your account more than half the time..its just plain terrible..i think it is strange how the day after my government benefits were put on the account it was closed and money gone and customer has no idea where it was..i contacted my inspector general and everyone else who has had a bad experience with net spend should contact consumer affairs in the state and federal agencies to investigate this company..
JVBrown
United States of AmericaI am interested in filing a class action
#3Consumer Comment
Wed, August 08, 2012
We need to connect somehow because they might erase my contact info!