NETSPEND METABANK someone opened up a prepaid card using my information with this company and attempted to stael my IRS refund SIOUX FALLS, South Dakota
netspend allowed someone to open up an account using my date of birth and social security card, and a different address which didn't belong to me. I called in hopes to receive more information but they didnt provide me with any. The only thing the representive said was that she'll close the account which led me to call credit companies and the IRS to place fraud alerts on my accounts because that was the account that my refund uploaded too through the bank.
1 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
NetSpend
#2UPDATE Employee
Thu, March 21, 2013
We understand that your identity information was compromised and used to set up an account for your tax return.
In cases of ID theft involving tax returns, we advise contacting the IRS at 1-800-908-4490 or www.irs.gov, to file a claim. They will be able to assist you with getting your funds returned.
We sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.
Thank you,
NetSpend