Complaint Review: netspend/metabank

want to complain about netspend illegally transfering money from my account to a person i dont know . im a disabled person who needs his income for neccesities food rent clothes and medicine.i was sitting at home when i got a text alert from netspend as i always do when a transaction is made for 1000.00 transfer to account number 1916086234 and the name was kyon bailey dont know this person and never heard the name i called netspend immediately with in 30 seconds and got a employee on the phone explained to him in regards to fraud and the 1000.00 transfer that i didnt make i couldnt believe it i thought maybe they made a simple mistake thinking they would correct it right away but off course it didnt happen and the story gets better from there he said it will take 15 days to investigate i told him that i cant wait they illegally gave my money away and i want it now he said hold on well as im holding on for him i get another text alert 3 minutes later that another transfer hit leaving me with 11.94 balance then this morning of course they take there 9.95 monthly service fee charge and now im sitting with 1.99 in my account no bills paid and there telling me they cant do anything for 15 days of investigation how is it possible when your complaining about the first fraud transfer of 1000.00 and i called that while im on the phone they let another 340.00 leave my account this is crazy nobody speaks good english they claim to be from texas and the woman i spoke to said she is from manilla phillipines and her name is roma and id badge 1324858 and she told me she doesnt care when or how i get my money back that its not her problem and i said yes its not your problem its my problem that your company has caused. i was also also trying to warn other customer on facebook on how they handle things and what was done and they erased me for commenting as i go down the list i see a person on june 3rd with the same complaint issue this has to stop people its ridiculous .