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  • Report:  #1355658

Complaint Review: Netspend

Netspend thieves, liars Austin Texas

  • Reported By:
    Ethan Mercer — MILLVILLE California USA
  • Submitted:
    Mon, February 13, 2017
  • Updated:
    Fri, February 17, 2017

I try and activate my netspend prepaid card online, and it says its activated, so i try and log into my account and it locks me out immediately. I call customer service to find out why I was locked out and to find out about the fees charged on my card. They tell me my SSN was registerd to a different name so I let them talk to my father. Later, I find out that they charged me for an inactive cardfrom a different company that i haven't used in 2 years. They stole almost ll of the money on my card and would not give it back. They lie to cover up their lies and continue lying to steal anything they so desire

2 Updates & Rebuttals


NetSpend Corporation

Austin,
Texas,
USA

Please Reach Out

#3UPDATE Employee

Fri, February 17, 2017

 Hello, We apologize to hear about the experience you have had. We see you have requested the funds on your account be mailed to you via check. If you have any other questions or wish to continue to use the product, please don't hesitate to reach out to social@netspend.com. Thanks, James


NetSpend Corporation

Austin,
Texas,
USA

Please Reach Out

#3REBUTTAL Owner of company

Mon, February 13, 2017

Hello,

We apologize to hear about your recent experience.

As these reviews are anonymous, please send this one over with some account information to social@netspend.com.

This will help us locate your account and get your issues taken care of.

We hope to hear from you soon.

Best,

Netspend

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