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  • Report:  #1465510

Complaint Review: Netspendallaccess

Netspendallaccess Netspend All-Access by MetaBank I was sent an All-Access Netspend card without my permission. I was told once activated this will delete all other Netspend cards. Austin Texas

  • Reported By:
    Truthseeker — Brooklyn N.Y. United States
  • Submitted:
    Wed, October 24, 2018
  • Updated:
    Wed, October 24, 2018
  • Netspendallaccess
    P.O.Box 149013
    Austin, Texas
    United States
  • Phone:
    866 647-6929
  • Category:

I am conciencious about activating this new card. When I contacted Netspend All-Access to get more information. It was unclear about this upgrade.

Also the new card that was sent was blue, a choice I did not make. I currently have Netspend cards in Gold blue and in pink.

The pink was also a recent Premier upgrade.  It would be confusing for two blue cards.

I wanted to be told that the cards that I have can be upgraded without the need of a new card. If a new card is necessary, then a card of my preference or color should be my choice.

Inasmuc MetaBank should provide more detailed information to the customer about the card exchanges by phone and not online only. 

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