Network Agenda BSM SBA EXPRESS tHIS COMPANY HAS TAKEN FROM MY ACCOUNT SEVERAL TIMES CAUSING $35 LATE FEES ADDING ON TO MY EXISTING BILLS I'VE TRIED CONTACTACTING THEM AND I GET NOTHING AND ITS LIKE IMPOSSIBLE TO STOP. Las Vegas, Nevada Internet
all i want is for this company to stop i'm not looking for a hand out or to hurt anyone in the process but when i'm paying $35 everytime my account is overdrawn it gets expensive specially when your on a budget now i have a family to support (ON A BUDGET) its kinda hard when a company is stilling from under your nose i just want justice
Veryupset
pottstown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Wed, January 16, 2008
First of all let me offer my sincerest apologies to Veryupset. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Veryupset had he/she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement:
Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.
Network Agenda can also be reached Monday-Friday 9 am-9 pm EST at 800-418-9320.
Veryupset, please contact customer service at the numbers listed above. There you will find helpful agents waiting to assist you with your concerns.
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.