Network Solutions deceptive selling methods, Internet
I signed up with Network Solutions in June of 2012. Purchased a Domain and 2 email boxes. They helped with initial set up and for about 45 days everything worked fine. After that email would no longer delete and their system would not sync with Outlook. I called them to get assistance as I am not that savoy with this stuff. They basically refused the simple help but wanted to charge me $150 for the support. I then found a much superior provider through Microsoft. I call Network to cancel email, they cancelled it but would not refund any of the money I paid. I paid for 5 years in advance. They don't tell you this up front. All I can say is avoid them at all costs. Not worth the headache.
2 Updates & Rebuttals
Erik Hansen
United States of AmericaWhats the point!
#3Author of original report
Mon, September 24, 2012
Why should I waste more time with your company as you have already expressed zero intrest in resolving this issue in two phone calls that I have made to your cust service! Lets face it, you are crooks and you dont care!
Web.com Executive Response Team
United States of AmericaResponse from Network Solutions
#3UPDATE Employee
Mon, September 24, 2012
Dear Erik:
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Network Solutions