Complaint Review: Network Solutions

I have(had) multiple domains registered through Network Solutions and had accompanying hosting. I have for the past several months been trying to get them to cancel all hosting services. I have contacted them via telephone and the various customer service agents I have spoken with all politely agreed to cancel my services and even offered refunds for current billing month. I then get emails stating that they are not able to handle requests in this manner and to request it via email. I do this and get replies stating I must contact Customer Service via telephone to handle this type of request. This has gone on for the past several months and as of today is still ongoing. I have requested once again (today) that all hosting services be canceled and of course was told that a request to the billing department will be made to issue me a refund for the past few months of service. I was told that I had three different hosting packages and that only one had been canceled. I had, and still request, that ALL hosting services be canceled.

Unless you want a lot of headaches dealing with lousy customer service and billing problems, I would not recommend Network Solutions to anyone.

Scott
Oceanside, California
U.S.A.