Network Solutions Shenanigans Herndon, Virginia
I signed up for their web hosting service in November. In late December, I got an email from them saying that I was in violation of their TOS...that I allegedly had "an excessive amount of non-website related material" stored in their FTP and they shut down my website. They sent me a list of four folders where the alleged excessive materials were stored. I couldn't find the folders in the FTP.
I called their support service. The gentleman was very professional and pleasant. I explained the problem to him. He went into the FTP and could not find the folders containing the alleged excessive non-website related material. He told me to write to their legal department and explain to them that the folders containing the alleged excessive materials were not to be found on the FTP, by me or by the tech support person.
I wrote and faxed the letter to Network Solutions. After two weeks of no response, I called and cancelled my account. I sought a refund, but was told no...the 30 day money back guarantee had expired. I will never use Network Solutions again, and caution people to do their due diligence and shop carefully before engaging their services. Be VERY careful.
2 Updates & Rebuttals
Dave Rudnick
Northbrook,Illinois,
United States of America
I've Received Their Response...
#3Author of original report
Thu, January 19, 2012
...and am still disappointed that despite having admitted it was THEIR mistake, they still refuse to refund my money. Curious how THEIR error should occur shortly after their 30 day money back guarantee expired.
Curious that they still haven't responded fully to my inquiry as to how they made their mistake, and why they didn't bother notifying me that my site was put back on line. They were so quick to take it down, based on false allegations...making me spend more time and more money re-establishing my web site with another host.
Since they made me jump through their corporate hoops and write them a letter explaining my side of the story, it would behoove them to take similar steps in explaining to me why they screwed up, why they pulled my web site for a month, and why they won't give me my money back as a courtesy after admitting their foul up.
Now I want to pull my domain name registration from them and have to jump through more hoops...but that's okay, I've gone through this much inconvenience, I'll go through a bit more just to wash my hands of Network Solutions. Caveat emptor, ladies and gentlemen, caveat emptor.
Web.com Executive Response Team
United States of AmericaResponse from Network Solutions
#3UPDATE Employee
Tue, January 17, 2012
Hi, Dave.
As our support team manager mentioned in his email response to you, we apologize for any inconvenience surrounding your recent experience with Network Solutions. We would like the opportunity to discuss the details with you directly, so we ask that you reply to the email from our support team and let us know a suitable time for following up with you.
We thank you for sharing your feedback with us, and we look forward to hearing from you.
Executive Response Team
Network Solutions