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  • Report:  #911292

Complaint Review: Network Solutions

Network Solutions System Maintanance Herndon, Virginia

  • Reported By:
    Raj — Buford Georgia United States of America
  • Submitted:
    Fri, July 13, 2012
  • Updated:
    Wed, August 01, 2012
  • Network Solutions
    13861 Sunrise Valley Dr. Suite 300
    Herndon, Virginia
    United States of America
  • Phone:
    703.668.4600
  • Category:

All I wanted to do is move my domain & email from Network Solutions to Google. It took the first day 3 hours and I was not done. Network Solutions kept dropping me from web address page. Finally I called in to Network Solution. They said there was system maintanance going on and I should try again.

I had had enough the first day. So the next day I back on the Network Solutions Manage account page and back to the web address page now get an error saying "We're sorry but we cannot process your request at this time. Please try again or select from the options below" I again called the 877-307-1435 number they tell again there is system maintanance. Do they really have system maintanance two days in a row? I think they do not want me to move to Google. Their email is snail mail,it takes forever to load a photo or a file. I am stuck I paid in advance for 5 years. I use it only to receive emails and outbound anymore. I use Google & Yahoo. They are fantastic. In short works get your domain registered thru Go Daddy and then transfer it to Google at no charge.Keep away from Network Solutions.

2 Updates & Rebuttals


Raj

Buford,
Georgia,
United States of America

Network Solutions

#3Author of original report

Wed, August 01, 2012

My domain name is chiconsultants.com

My email address is raj@chiconsultants.com

Transfer my domain to google asap.


Web.com Executive Response Team

United States of America

Response from Network Solutions

#3UPDATE Employee

Tue, July 24, 2012

Dear Raj:
 
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name and your contact information to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Network Solutions

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