Complaint Review: Network Tool warehouse

Stay away from this outfit. Expect part of your order to be  back-ordered, even though everything will be listed as available. They will charge your credit card for the full amount on the order date, not the ship date, no matter how long the back order takes. In my case over 60 days. After a week waiting for the back-order told by the woman who answers the phone  (no introduction, no this is Network Tools, their explanation is their a call-center which handles numerous other tool companies, and dont know who the caller is calling, this is b.s. they ever hear of separate phone lines like legitmate call-centers have so they know who the caller is trying to reach). She told me that the back-order was being shipped that day...another week nothing, no e-mail , no notification, called again and the woman passed me off to "Todd" who stated only part of the back-order was available and everything was being shipped that day (again). He stated one tool was no longer available,  (yet I went right to a competitors website and purchased it w/o a problem, a few bucks cheaper too) Their website still continue to list all the backorderd tools as available. Another week no sign of the remaining items, another call and told by "Mitch" that except for one small tool, "none" of the rest of the back-order was available, I told him its been three weeks to cancel the entire back-order and refund my credit card, which had been charged the full amount from the date of the order rather than the ship date. Another week no refund, called again "Mitch and the women who answer the phone claim their just a call-center and just forward orders and paper to other "departments" which they have no other contact with. Another week no refund. Now I get an e-mail (going on four weeks+) saying everything that was back-ordered has been shipped EXCEPT the one the small tool they told me three weeks earlier they had. Plus they had no record of anther minor item I ordered, UV dye remover that they charged me for but have no record of, except it shows on my originals invoice. To add insult to injury no free shipping on the back-order, even though the original order was over $2500. To make it more confusing one tool a Robin Air Vacuum pump, they stated was no longer available, they did refund (the only refund I received) but the refunded amount was for less than the billed amount. When I tried to get the difference refunded, nothing but were forwarding the request, there's nothing more we can do. Finally 60 days latter I received the small tool from the original back-order that they first said they had, then didnt have. No goodwill just impersonal people answering the phone who have no answers and cant refer you anywhere. Remember they charge your credit card the full amount when ordered not when shipped, so if its not available, your out of luck getting any refund and theyll nickel and dime you to depth with shipping charges if and when your back-order becomes available. And theyll say anything to delay you contesting the C.C charges with-in thirty days

Goggle them and youll find out what I did Todd Morgan is apparently some one in charge. They do do business under a few other names (USA Tool Warehouse, Network Tool Warehouse, Ntxtools, Spxstore.). Their out of Seatle and have a F rating with the Better Business Bureau