Networkagenda.com - gsa/sba Express ripoff dishonest ripping off fees out of my account continually Saint George Utah
I sent for a c.d. about small business grants,afew months ago, I received the c.d. and looked at my checking account, I am being billed $7.95, plus gsa/sba same address st. George $5.95. I did not give anyone permission to take fees out of my account anytime they desired.
Darlene
Grand ledge, Michigan
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Mon, April 02, 2007
First of all let me offer my sincerest apologies to Darlene. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer.
The trial period is free for 14 days and we would not have charged Darlene had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
Darlene, if you'd like to cancel you may call the customer service line, it is 866-396-5718 and they are available 24 hours a day/7 days a week.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.