Complaint Review: Netzero Internet Service

On May 8 2005 I went to website of the Netzero internet service and I registered for the internet service at a charge of $14.95 per month. At the same time I gave them my bank account number. The next day, on May 9, 2005 I called the Netzero customer service to tell them that I have changed my mind and I want to cancel (terminate) the internet service from them immediatly. ( the phone number that I called was 1-888-349-0029, I spoke to a lady name Sophie whom I knew as a customer service representative. She took my request and gave me the confirmation number, it was 023295551. At the end of the conversation between me and her I also asked her to make sure that my request was carried out properly and I believed that everything was set.

But three days later, that was on May 12 I check against my bank account then I realized that they have withdrawn from my bank account in the amount of $14.95. Immediatly after that and at about 10:10 am May 12 I pick up the phone and called them again questioning them why they still charge me for that and also reassured to them that I want to terminate my service from them.

I talked to a man who is one of the customer service representative (whose name unknown to me)yet he gave me another confirmation number for cancellation order, it was 023356145.

I can recalled that during the conversation, he offer me to stay with thier service for one month free of charge( that was for the month of June 2005) but I told them that I still dont want it because I have already registerd with the AOL internet service.

Up until this morning July 11 2005, I reviewed my account and found out that they have still withdrawn money from my account.

The
San Jose, California
U.S.A.