Complaint Review: Netzero

I bought a home computer off one of the home shopping networks, with a Visa card.(May 2001) The computer came with Netzero,already installed,it is a free service. That should have rang big beware bells.

A few weeks after the computer arived, Netzero went blank. It was good for 40hrs. a month. It had a deal, for it's platinum service $9.00 a month or $48.00 for 6 months. I took, the 6 month deal. All was good for the first 2 - 3 weeks, then my computer had a modem problem, and a service tech had to come to my house to repair it. The tech shows up does his work, but in the process he erased Netzero Platinum. I e-mailed ever address I could find. They would pass me from one to the next.

I paid for 6 months and got 2 - 3 weeks. I'm so mad!!!!!!! I e-mailed them at least 100 times, I have 20 or so saved. What can I do?

Thanks, Russ
Charleston, WA

Merry Christmas and a Happy New Year..Smile..God Bless America

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