Complaint Review: netzero

i had the netzero account not even 2 hours and could not get on the internet. the letter i have in hand clearly states if you signed up for the netzero within 30 days and have not yet connected to the internet call 1-866-841-1442 to get your- FREE i repeat it said free live technical support. so when i called dial up tech support why did netzero charge me $1.95 a minuite at 13 minuiets fore a total of $25.35 this is not right and i was a new customer.  should not have charged me nothing , i am disputing these charges on my credit card and would please like netzero to credit my mastercard ending in1201  asap . i was told to come to this web site to get my credit put back on my card my username email is : (((REDACTED)))@netzero.com account phone number is209 xxx-xxxx account name was debra dickinson . the credit card is a mastercard ending in 1201 the name on the card is margaret s   thank you
 
 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280