Netzero Tech Support charge me for no help was told to take to shop but fixed myself, ripoff Internet
i was told my modem was unable to communicate with my computer however after 2 tech support calls was finally told to take to shop and have fixed. i am not very computer smart but was finally able to configure the modem and port it went to! so why should i have to pay for no help and would have cost me even more had i listened!
Fran
Otway, Ohio
U.S.A.
2 Updates & Rebuttals
Joe
Tucson,Arizona,
U.S.A.
Tech Support Did resolve your issue in a way...
#3Consumer Comment
Sun, October 30, 2005
You called technical support for NetZero, they informed you to contact your computer manufactuer and/or contact a computer shop to fix. That in itself is a resolution; to refer you to someone that will repair it.
Also, remember that ISPs and software companies are ONLY liable for their software on the computer and can only support that. Modem and Drivers are NOT supported; however they may treated to the point to referring the customer to the appropriate company for fixing.
In addition, you paid them for their advice, per their advice they referred you to a 3rd party to get fixed; hence they uphold their bargain. It is your choice to talk to NetZero, and pay for technical support. There is a reason why other ISP's have *free* tech support, so you can use it, with minimal monetary impact in situations like this.
Its also a good idea to review the Terms of Service, and Acceptable Use Guidelines of the service you pay for, as those terms will legally spell out what they are and not liable. I'll be honest, they (most ISPs) cover their end by having high-paid lawyers write it up. You agree to it when joining the service.
NetZero Policies:
http://www.netzero.net/legal/accept-use.html
http://www.netzero.net/legal/terms.html
http://www.netzero.net/legal/privacy.html
Leticia
Anytown,Other,
U.S.A.
I have a question.
#3Consumer Comment
Sun, October 02, 2005
If you were to call a phone sex line and didn't get what you wanted and fixed the problem yourself. Would you be asking for a refund?